FAQ
Q: What is City Line Sports?
Answer: City Line Sports is an online store offering a wide selection of stylish and comfortable hats, including baseball caps, flat caps, bucket hats, newsboy caps, visor caps, and everyday fashion headwear for men.
Q: Where do you ship orders?
Answer: City Line Sports currently ships only within the United States. At this time, we do not offer international shipping.
Q: Do you offer international shipping?
Answer: No. City Line Sports currently ships only within the United States.
Q: How long does order processing take?
Answer: Our standard processing time is 2–4 business days after successful payment confirmation.
Q: What are your business hours?
Answer:
Monday – Friday
9:00 AM – 5:00 PM (GMT-5:00)
Q: What is your order cut-off time?
Answer: Orders placed before 5:00 PM (GMT-5:00) on business days will begin processing according to our standard fulfillment schedule.
Q: How long does shipping and delivery take?
Answer: Once your order has been processed and shipped, delivery typically takes 5–7 business days, depending on your location and the shipping carrier.
Q: What is the estimated total delivery timeframe?
Answer: The estimated delivery timeframe is 7–11 business days, including:
- Processing Time: 2–4 Business Days
- Shipping Time: 5–7 Business Days
Q: How much does shipping cost?
Answer: City Line Sports charges a standard flat-rate shipping fee of USD $15.00 per order for shipments within the United States.
Q: How can I track my order?
Answer: Once your order has shipped, you will receive a shipping confirmation email with tracking information. Tracking details usually become active within 24–48 hours.
Q: What should I do if my tracking information is not updating?
Answer: Please allow up to 48 hours for tracking information to update. If your order is significantly delayed, please contact our support team.
Q: What payment methods do you accept?
Answer: We accept:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Q: What currency are your prices listed in?
Answer: All prices are listed in United States Dollars (USD).
Q: Is my payment information secure?
Answer: Yes. All payments are processed through secure, encrypted payment gateways. City Line Sports does not store your credit or debit card information.
Q: What happens if my payment is declined?
Answer: Please verify your payment information or contact your bank or payment provider. Orders are processed only after successful payment authorization.
Q: What is your return policy?
Answer: Customers may request a return within 30 days of receiving their order, provided the item meets our return eligibility requirements.
Q: What items qualify for a return?
Answer: Returned items must be unused, unworn, in their original condition, and include all original packaging, tags, and accessories.
Q: How do I request a return?
Answer: Please contact us at:
Include:
- Order Number
- Customer Name
- Reason for Return
- Photos (if applicable)
Q: Do you charge restocking fees?
Answer: No. City Line Sports does not charge restocking fees for approved returns.
Q: Do you offer product exchanges?
Answer: No. We do not offer direct exchanges. If you need another item, please return the eligible product and place a new order.
Q: When will I receive my refund?
Answer: Approved refunds are issued to the original payment method. Please allow up to 14 business days for the refund to appear after processing.
Q: What should I do if I receive a damaged or incorrect item?
Answer: Contact us within 24 hours of delivery and provide:
- Order Number
- Description of the issue
- Clear photos of the damaged or incorrect item
Q: What products does City Line Sports offer?
Answer: We offer a wide range of men's hats and accessories, including:
- Baseball Caps
- Flat Caps
- Bucket Hats
- Newsboy Caps
- Visor Caps
- Sports Hats
- Casual Headwear
Q: Do you offer local pickup or in-person shopping?
Answer: No. City Line Sports does not offer:
- In-person shopping
- Warehouse visits
- Local pickup
- Store pickup services
All orders are shipped directly to your delivery address.
Q: How can I contact customer support?
Answer: For questions about products, orders, shipping, returns, refunds, or general inquiries, contact us at:
Our support team is available during our regular business hours.
Business Information
Business Name: City Line Sports
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-5:00)
Business Email: contact@citylinesports.store
Physical Mailing Address: 29 Graham Ave, Brooklyn, NY 11206, United States
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